Do you deliver during the COVID-19 pandemic?
YES, more than ever, we do not forget our customers.
Where does DUTCH ORANGE deliver?
We deliver to Europe only.
What are the shipping fees?
Standard shipping is free.
A track and trace option is available for 15€
How long does the delivery take?
The delivery can take up to 2 weeks.
Is the delivery discreet
YES. We do stealth shipping. Our company name won’t be displayed on the package.
Do you deliver to PO Boxes?
YES. Delivery to PO Boxes is no problem at all.
Do I have to pay customs or duty charges?
There will not be any charges inside Europe’s borders.
What happens if I'm not home when my order arrives?
If you are not home when your order arrives, the postman will leave it in your mailbox. If the package doesn’t fit in your mailbox, the postman will leave a receipt for you to go and pick it up at your local post office.
If you choose the track and trace option you will need to go to the post office and sign for the letter.
Can I change my delivery address?
Please contact us if you accidentally made a mistake in your address.
My order is not complete, what should I do?
Mistakes can happen. Please contact us.
How do I track my order?
If you've ordered with the additional tracking option, you will receive a trackingnumber by mail.
The order can be tracked via https://www.internationalparceltracking.com/
What happens in case my parcel is lost or stolen ?
We are not liable if your order is lost or stolen,
But, depending of the shipping method chosen at checkout (insurance) you might be eligible for a resend.
ORDERS & PAYMENTS
Can I change my order?
We start processing your order immediately, so we are unable to add or remove items after payment is received. Contact us for details.
How Do I Cancel My Order?
We start processing your order immediately, so we are unable to cancel your order once the payment has been received. Contact us for more details.
How do I pay for my order?
We accept BITCOIN / LITECOIN, bank transfer and cash.
Clic HERE for an extensive guide to buy Bitcoins with the Coinbase app. If you use your credit card
your first purchase will take no more than 15 minutes and the next order will be a matter of seconds.
How do I use a promotion code?
You’ll see the option to ‘Enter a Promo Code’ at the online checkout. To redeem the offer, just enter your code into the box. Only one code can be used per transaction. Make sure you do this before placing your order - promotion codes cannot be applied afterwards.
What are the shipping lead times?
We do our best to send your order the same day, however in some cases it can take 48 hours depending on the volume of orders.
How do I return any unwanted or unsuitable items?
We do not accept any returns. Contact us for more details.
How do I return a faulty item?
If you’ve been unlucky enough to receive a faulty or damaged item, please contact us stating your Order Number and the nature of the fault.
Is Dutch Orange legal in my country?
Dutch Orange does not take any responsibilities if you import an illegal item in your country. Please verify the laws regarding Dutch Orange importation in your country. Please note that we ship from Netherlands. Dutchorange.org does not advocate breaking any laws.
Will I be positive for saliva or urine test?
Dutch Orange does not contain any natural THC. However it is possible that some test comes back positive. Dutchorange.org do not recommend using our products if you expect to be tested.